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Our team at Healthwatch Ealing conducted an announced Enter and View at Mattock Lane Health Centre on the 21st of February 2020 from 9:30am to 11:30am. -
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Our team at Healthwatch Ealing conducted an announced Enter and View at Jubilee Gardens Medical Centre on the 18th of December 2019 from 10am to 1pm. -
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Our team at Healthwatch Ealing conducted an announced Enter and View at Community Road Mental Health Hostel on the 23rd of June 2021 from 10am to 1:30pm. -
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Our team at Healthwatch Ealing conducted an announced Enter and View at Ealing Hospital Ward 5S on the 12th of July 2018 from 10am to 2pm.
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Our team at Healthwatch Ealing conducted an announced Enter and View at Greenford Methodist Church Education Programme on the 5th of February 2020 from 1:30pm to 3:30pm.
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Our team at Healthwatch Ealing conducted an announced Enter and View at Martin House Care Home on the 15th of September 2017 from 10am to 1pm. -
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Our team at Healthwatch Ealing conducted an announced Enter and View at Northwick Park Hospital Dickens Ward on the 25th of January 2019 from 10am to 12pm. -
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Our team at Healthwatch Ealing conducted an announced Enter and View at Northwick Park Hospital - Evelyn Ward on the 25th of January 2019 from 12pm to 2pm. -
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Our team at Healthwatch Ealing conducted an announced Enter and View at Pranam City Centre on the 10th of November 2017 from 10am to 2pm. -
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Our team at Healthwatch Ealing conducted an announced Enter and View at Raj Nursing Home on the 8th of January 2019 from 10am to 2:25pm. -
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Our team at Healthwatch Ealing conducted an announced Enter and View at Shirley Gardens on the 2nd of June 2021 from 10am to 1pm.
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Our team at Healthwatch Ealing conducted an announced Enter and View at Telford Lodge Care on the 30th of November 2017 from 10am to 2pm.
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Our team at Healthwatch Ealing conducted an announced Enter and View at Threen House Nursing Home on the 30th of October 2017 from 10am to 2pm. -
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Our team at Healthwatch Ealing conducted an announced Enter and View at Torkington House Care Home on the 13th of October 2017 from 10am to 2pm. -
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This report brings together a large majority of Healthwatch Ealing’s Patient Experience information gathered through two main channels: Patient Experience outreach and Enter & View visits. -
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The Government is investing an extra £20 billion a year in the NHS. The NHS has produced a ‘Long Term Plan’ setting out the things it wants health services to do better for people across the country. Whilst the national plan has set some clear goals, it’s up to local areas to decide how they’re achieved – that means engaging with local people and listening to their experiences and expectations of current and future services. -
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As part of the NHS Long Term plan engagement, each Healthwatch was asked to conduct 2 focus groups alongside completing the Long-Term Plan Survey. The purpose of this work was to find out what local people think of their NHS services, in order to feedback on services and inform how the national NHS Long Term Plan is delivered locally. -
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As part of the NHS Long Term plan engagement, each Healthwatch was asked to conduct 2 focus groups alongside completing the Long-Term Plan Survey. The purpose of this work was to find out what local people think of their NHS services, in order to feedback on services and inform how the national NHS Long Term Plan is delivered locally. -
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As part of the NHS Long Term plan engagement, each Healthwatch was asked to conduct 2 focus groups alongside completing the Long-Term Plan Survey. The purpose of this work was to find out what local people think of their NHS services, in order to feedback on services and inform how the national NHS Long Term Plan is delivered locally. -
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Healthwatch Ealing gathers insights from local people about their experiences with local NHS services - including but not limited to hospitals, GPs, dentists, and social care providers. This gives us a chance to find out what is working well, what isn't and what needs to be improved - which can be relayed to the appropriate service, Trust and CCG. -
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The Healthwatch Ealing Patient Experience Team has been visiting health and social care settings across the borough since July 2017, gathering feedback from patients on their experience of General Practice and other services. -
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With the advent of Covid-19, Healthwatch Ealing wanted to hear from local people about whether their access to health and social care services had been impacted and how they were accessing information in a rapidly changing situation. As the face-to-face engagement was suspended, the team developed a survey, with input from the Adults Social Care team at Ealing Council, which could be distributed via multiple channels. -
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Building upon Healthwatch Ealing’s Annual Review of Access to GP Services (2019), this report highlights service users’ experiences of accessing GP Services in Ealing, over the last two years. -
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Over the past year, health services across the UK have had to adapt in order to respond to the urgent needs of patients with COVID-19, whilst also maintaining care for non-COVID-19 patients. This paper examines whether these adaptations have impacted patients ‘Access’ to Ealing Hospital during this time. -
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This Report for Healthwatch covers dentists in six London boroughs for the period July - December 2020. The Patient Experience Data Collection Programme comprises of ongoing in-person/telephone data collection and the Digital Feedback Centre which gather patient experiences all of which will be presented as they are received and considered as valid community opinion. -
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This Report for Healthwatch covers pharmacies in six London boroughs for the period October - December 2020. The Patient Experience Data Collection Programme comprises of ongoing in-person/telephone data collection and the Digital Feedback Centre which gather patient experiences all of which will be presented as they are received and considered as valid community opinion. -
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This engagement report is also a way to channel patient concerns into helping to find solutions, finding out what service users would like and where they think improvements need to be made. This report covers quarter three, October to December 2020. -
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Over the course of four months the local Healthwatch organisations for Ealing (HWE), Hammersmith & Fulham (HWH&F), and Hounslow (HWH) engaged with local residents and health and social care professionals through a series of webinars and telephone interviews to find out about their attitudes and experiences regarding the COVID-19 vaccines. -
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This engagement report is also a way to channel patient concerns into helping to find solutions, finding out what service users would like and where they think improvements need to be made. This Engagement Report covers both Quarter 4 January - March 2020/21 and Quarter 1 April - June 2021/22. -
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Healthwatch Ealing and Healthwatch Hounslow have, along with a number of other Healthwatchs across England, been asked by Healthwatch England and the NHS England Improvement Team to participate in a project aimed at developing and testing a qualitative methodology to assess how well local health and care providers are delivering joined up care to individuals. -
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From July 2021, Healthwatch Ealing partnered with Ealing Council to identify how adult residents living with disabilities and their unpaid family carers have been affected by the pandemic, including their experiences of the Health and Social Care system. -
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Historically, Housebound individuals have rarely been engaged with by statutory and community organisations and, therefore, their experiences and opinions of the care that they receive are seldom heard. As a result of this lack of engagement and representation, there is a national concern that not enough is known about the quality of home care service delivery. To address these concerns at a local level, Healthwatch Ealing sought to hear from Ealing residents who are housebound. -
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From October 2021, Healthwatch Ealing’s outreach and engagement work was focused on hearing from BAME residents to understand their experience of accessing health and social care services during the pandemic and their opinions on how any issues or challenges faced could be addressed in collaboration with health and social care and the local voluntary sector organisations. -
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Are you a relative? A community expert from a relevant charity? Or a carer to someone that uses Medequip equipment? If so, then this role could be for you. -
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Patients in waiting rooms in England are no longer required to socially distance. -
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The NHS is asking patients to seek urgent care if they need it during industrial action this week and continue to attend appointments as planned unless contacted to rearrange.
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Ambulance staff belonging to three unions - GMB, Unison and Unite - are on strike in a dispute over pay. -
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From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner is changing.
By primary care services we mean GPs, dentists, opticians or pharmacy services.
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NW London residents are invited to join this online event and respond to the proposed new model of care for community-based specialist care for adults in NW London. -
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AJM, the current provider of wheelchair services in six of our eight London boroughs, will continue as the provider from 1 April 2024 following a successful tender application. Their services will also be expanding to Hillingdon and Harrow.