Enter and View - Telford Lodge Care Limited

Healthwatch Enter and Views are arranged to find out how health and social care services are being run, and make recommendations where there are areas for improvement.

Key Information

• The home appears dedicated to ensuring adequate fluid intake levels for their residents. The implementation of a ‘protected drinks time’ where all residents are offered a varied menu of hot and cold drinks, the development of personalised drinks menus and the purchase of larger mugs demonstrate the
  home’s willingness to ensuring fluid intake levels are kept to a high standard. The iHydrate report showed that the introduction of a protected drinks time, drinks menus and larger cups all increased the amount of drinks per resident, the percentage of residents getting drinks and the amount of fluid consumed per resident. This would reduce residents’ risk of dehydration which is linked to urinary tract infections, falls, and unnecessary hospital admissions.

• We were made aware that staff members are prompt to respond when needed by residents.

• Staff commented that they receive adequate support from management, and
  residents felt that staff are friendly and pleasant.

Key Recommendations

• Healthwatch Ealing Enter and View Authorised Representatives were left alone in the quiet room and had to walk around the first floor looking for a staff member for several minutes. Visitors should not be left to wander around the home looking for staff members.

• Printed activity schedule should be displayed more prominently and in a more accessible format to make residents aware of daily activities.

• Healthwatch Ealing Enter and View Authorised Representatives were impressed by the idea of having key workers for each resident. However, we felt that residents needed to be made more aware of who their key workers are, and what the key workers are there for.