Enter and View - Shirley Gardens

Healthwatch Enter and Views are arranged to find out how health and social care services are being run, and make recommendations where there are areas for improvement.

Key Information

• Shirley Gardens is a well-run, clean and very well maintained service.
• Enter and View representatives witnessed staff being friendly and attentive towards residents, treating them with dignity and respect.
• The staff we did speak with were positive about the service but, felt some improvements could be made about how the service operates during COVID-19 pandemic.

Key Recommendations

• 1.a. Review the information promoted on the notice board, regarding mental health and wellbeing services. Update any internal or external information to ensure that residents are kept up to date and informed about what support and care is available to them.
• Reassess the move on plans for residents who have been living at Shirley Gardens for longer than two years.
• Review the activities planner and ensure there is a clear and adequate activities planner displayed on the wall for residents.