Access to Ealing Hospital Services Report 2019 to 2020

Report - 29 March 2021

Over the past year, health services across the UK have had to adapt in order to respond to the urgent needs of patients with COVID-19, whilst also maintaining care for non-COVID-19 patients. This paper examines whether these adaptations have impacted patients ‘Access’ to Ealing Hospital during this time.

Throughout the COVID-19 pandemic, the Healthwatch Ealing Patient Experience Team have continued to gather feedback from service users, regarding their recent interactions with health and social care services in the borough. This report focuses on service users’ experiences of accessing Hospital services, from January 2019 to December 2020.

The data presented in this report has been drawn from Healthwatch Ealing’s quarterly Patient Experience Reports that were conducted during this period. Specific data sets from those reports have been analysed to highlight any key trends relating to hospital service access and explore how the opinions of Ealing residents have changed and developed over time.

These data sets include average star ratings (1 star – 5 stars), which indicate service user’s level of satisfaction toward specific aspects, or ‘domains’, relating to access to Ealing Hospital services as well as more qualitative data sets, which provide insight into the sentiment, themes and sub-themes that have been identified in service user feedback.

The information presented in this report reflects the feedback from Q4 (January - March) 2018-19 to Q3 (October - December) 2020-21.  Healthwatch Ealing presents this as information to be considered and utilised to improve service provision and highlight areas of good practice.

This report explored how Access to Ealing Hospital has developed and progressed during the last 24 months (January 2019 – December 2020). A total of 1,911 reviews were collected, predominantly obtained through direct telephone contact and online reviews during the pandemic in 2020. The figures in this report are based on the following number of service user reviews collected during these periods:

  • Q4 2018-19: 281 reviews
  • Q1 2019-20: 194 reviews
  • Q2 2019-20: 523 reviews
  • Q3 2019-20: 327 reviews
  • Q4 2019-20: 251 reviews
  • Q1 2020-21: 20 reviews
  • Q2 2020-21: 225 reviews
  • Q3 2020-21: 90 reviews

The findings are discussed in more detail in the main body of the report, which is complete with key findings and themes, and sub-themes. 

 

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Access to Ealing Hospital Services Report
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If you want any further details regarding this report please contact info@healthwatchealing.org.uk or call 02038860830.

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