Annual Impact Research Report 2018

Report - 7 February 2019

This report brings together a large majority of Healthwatch Ealing’s Patient Experience information gathered through two main channels: Patient Experience outreach and Enter & View visits.

This report has been compiled in order to obtain an overview of service areas and some of the themes identified in more detail in our quarterly reports and Enter & View reports. The analysis covers data collected between January to December 2018.

Whilst we collect patient feedback and community intelligence on a number of different health and social care services, this report encompasses only some of these. It includes information on the following service or service areas:

  • Ealing Hospital
  • GP
  • Mental Health
  • Care Homes (Residential and Nursing)

Overall statistics and data have been provided alongside example comments. The comments focus on areas for improvement, bringing the richness of the patient voice and areas of concern to the forefront. The report also goes some way to identifying good practices to be shared more widely and provides information on what Healthwatch Ealing (and partners) have done in response to patient experience information, reflecting the impact of the patient voice.

 

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Annual Impact Research Report 2018
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If you want any further details regarding this report please contact info@healthwatchealing.org.uk or call 02038860830.

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