The Impact of COVID-19 on Health & Social Care Services in Ealing

Report - 1 December 2020

With the advent of Covid-19, Healthwatch Ealing wanted to hear from local people about whether their access to health and social care services had been impacted and how they were accessing information in a rapidly changing situation. As the face-to-face engagement was suspended, the team developed a survey, with input from the Adults Social Care team at Ealing Council, which could be distributed via multiple channels.

The information presented in this report reflects the feedback of 467 individuals who responded to the survey during the period from 25th May - 30th June 2020.  Healthwatch Ealing presents this as information to be considered and utilised to improve service provision and highlight areas of good practice.

The aim of the study was to examine the impact of Covid-19 on residents and health & social care services in the borough by looking at four clearly defined areas:

  • Who is at 'high risk'?
  • Access to Health & Social Care
  • Access to Information & Advice
  • Mental Health & Wellbeing

Objectives

  • Obtain feedback from residents of all ages and ethnicities in all seven of the borough’s towns.
  • Examine any barriers that existed in accessing information, advice or services.
  • Examine whether the lockdown and changes in services had impacted people’s mental health & well-being.
  • Highlight areas of good practice and make recommendations for areas of improvement, as part of planning for an anticipated second wave.

The survey was promoted via a number of channels and organisations, including:

  • Healthwatch Ealing's website, newsletter and social media channels
  • Newsletters and digital news bulletins from Statutory bodies such as the London Borough of Ealing, NWL CCG, and the Ealing CCG 'e-shot' to the Ealing Patient Participation Groups
  • Community & voluntary sector organisations
  • Faith groups, Local sports clubs, Local employers

Healthwatch Ealing took into consideration that with some organisations such as local employers and sports clubs, their audience might extend outside of the borough and so worked with colleagues at Healthwatch Hounslow and Healthwatch Hammersmith & Fulham to promote each borough’s survey.

The findings are discussed in more detail in the main body of the report, which is complete with recommendations and areas of good practice. 

 

Download Report

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Healthwatch Ealing COVID-19 Impact Report
Download (PDF 1.25 MB)

If you want any further details regarding this report please contact info@healthwatchealing.org.uk or call 02038860830.

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