North West London NHS Long Term Plan Engagement Report

Report - 30 July 2019

The Government is investing an extra £20 billion a year in the NHS. The NHS has produced a ‘Long Term Plan’ setting out the things it wants health services to do better for people across the country. Whilst the national plan has set some clear goals, it’s up to local areas to decide how they’re achieved – that means engaging with local people and listening to their experiences and expectations of current and future services.

With growing pressure on the NHS – people living longer, more people living with long-term conditions, lifestyle choices affecting people’s health – changes are needed to make sure everybody gets the support they need. This includes making it easier to access support closer to home and via technology, doing more to help people stay well, and providing better support for people with long-term health conditions. 

Healthwatch organisations in North West London, alongside the national Healthwatch network, have collected local views on the Long Term Plan through surveys, focus groups and events between April and June 2019, to give tens of thousands of people the opportunity to help local hospitals, GP surgeries and community services hear about the changes people would like to see.

The general national survey was completed by 938 people across North West London. Hosting 18 events in April, May and June 2019, local Healthwatch organisations in North West London engaged with a total of 257 local people. 

Engagement Events

  • Brent - 2 events (3 rd and 8th May).
  • Ealing - 2 events (15th and 22nd May).
  • Hammersmith and Fulham - 2 events (17th April and 8th May).
  • Harrow - 3 events (2nd, 16th and 20th May).
  • Hillingdon - 3 events (16th April, 7th and 8th May). 
  • Kensington & Chelsea - 2 events (29th and 30th April).
  • Hounslow - 2 events (30th May and 14th June).
  • Westminster - 2 events (9th and 10th May).

During the events, we asked people ‘what works, what doesn’t work, and what could easily be improved’? We then asked what matters the most to them and recorded experiences around prevention and early intervention, assessment, diagnosis and treatment, and ongoing care and support.

We also asked people how engaged they would like to be, and whether they would like to be involved in designing new services. As part of this, we asked them which aspects of communication and engagement could be improved.

This report gives an overview of the findings, with specific focus on Mental Health Services, Learning Disability Services & Children and Young People's Services.

 

 

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North West London NHS Long Term Plan Engagement Report
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If you want any further details regarding this report please contact info@healthwatchealing.org.uk or call 02038860830.

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