Enter and View - Greenford Methodist Church

Healthwatch Enter and Views are arranged to find out how health and social care services are being run, and make recommendations where there are areas for improvement.

Key Information

• The Education programme is patient-centred as the staff delivered the session describing complex or technical concepts using words and terms that patients can understand.
• Appropriate staffing level - The programme runs throughout the year and there is always a person to accommodate one’s absence.
• The programme is designed to be flexible. If the participant has missed one of the sessions, they still can register for the following month and complete the programme. 

Key Recommendations

• Ensure consideration that front entrance of the building is wheel chair accessible. 

• Authorised Representatives observed that one of the patient moved to sit close to the radiator as the heating output of the radiator did not satisfy the demand of the room. Review the heating radiator issue and ensure adequate heating facilities to meet patient’s needs.

• Also, there was a loud noise from the radiator that needs to be addressed. Review the loud noise to ensure disruption is kept to minimum.