Enter and View - Raj Nursing Home

Healthwatch Enter and Views are arranged to find out how health and social care services are being run, and make recommendations where there are areas for improvement.

Key Information

• The home appears understaffed, with most staff working 12 hour shifts and not receiving adequate breaks and support.
• Whilst the home did display information regarding the formal complaints procedure, none of the residents interviewed knew how to make a formal complaint.
• Authorised Representatives witnessed staff treating residents with care and compassion and the home was well kept and inviting, with good facilities.

Key Recommendations

• Management to review care needs of residents and ensure appropriate staff ratios to accommodate these needs.
• Review employee break entitlements and ensure management and services are structured in a way to accommodate these.
• Improve communication channels between management and staff to avoid confusion.