Enter and View - Torkington House Care Home

Healthwatch Enter and Views are arranged to find out how health and social care services are being run, and make recommendations where there are areas for improvement.

Key Information

• Staff commented that they receive adequate support from
  management, and residents felt encouraged by staff and enjoyed the activities on offer.
• Based on our visit, we would conclude that Torkington House meets Healthwatch England’s quality indicators of a good care home.

Key Recommendations

• Menu options should be clearly outlined for those with dietary requirements e.g. vegetarian foods should be marked distinctly so vegetarian residents are made aware of what their food options are. The current menu makes it difficult to
  determine what the options are and residents who have dietary requirements may not feel sufficiently catered for.
• Staffing levels should remain consistent, as some staff members did not appear aware of how many staff members are on-site in the mornings. While there are pictures in reception of on-site staff members, we saw that these are not changed immediately, and so are not an accurate method of displaying who is on-site to staff, residents or guests.
• Feedback should be shared with residents, as well as relatives and staff members. A regular residents’ meeting could be implemented as this would be an appropriate medium of sharing feedback, and any proposed changes within Torkington House.