Enter and View - Jubilee Gardens Medical Centre

Healthwatch Enter and Views are arranged to find out how health and social care services are being run, and make recommendations where there are areas for improvement.

Key Information

• The clinic demonstrated a good level of cleanliness across the entire community health service.
• Despite the apparent staff shortage, ‘Enter and View’ Authorised Representatives were impressed with the nurse’s attitude and professionalism.
• Overall, our visit to Jubilee Gardens Medical Centre was positive. The consultation room was clean and well-maintained.

Key Recommendations

• During the interview, the staff advised rooms are limited to service here and staff could benefit from more clinical room availability. The trust may want to review this issue and facilitate more room availability.
• Ensure adequate building signage for Community Health Services and associated clinics.
• Management to consult with staff to understand their concerns and where possible to implement practical changes.