Enter and View - Pranam Care Centre

Healthwatch Enter and Views are arranged to find out how health and social care services are being run, and make recommendations where there are areas for improvement.

Key Information

• Residents told us that they enjoy living at Pranam Care Centre
  and feel that staff are friendly and respectful towards them.
• A resident reported being given information about the home in their preferred language. This demonstrates the home accommodating the personal and cultural needs of their residents.
• Staff commented that they receive adequate support from management, and residents felt encouraged by staff and enjoyed the activities on offer.

Key Recommendations

• Review method of displaying information in the home. Although it was good to see so much information displayed in the reception/conservatory, it was quite difficult to locate and read the information as there was so much of it. In addition, information is displayed solely in the reception area. It may be difficult for some residents to access as, based on our observations, residents spend very little time in the reception area.
• All visitors to the care home should be asked for identification upon entry and should not be allowed to walk freely through the care home. This ensures the safety of both residents and staff members.
• Staff members should be present in all areas of the home to ensure the home is kept clean at all times. The presence of the faecal matter on the corridor floor was unhygienic and unsafe and poses a health risk to residents and staff.