Access to Primary Care Services Report 2019 to 2020

Report - 29 January 2021

Building upon Healthwatch Ealing’s Annual Review of Access to GP Services (2019), this report highlights service users’ experiences of accessing GP Services in Ealing, over the last two years.

Throughout the COVID-19 pandemic, the Healthwatch Ealing Patient Experience Team have continued to gather feedback from service users, regarding their recent interactions with health and social care services in the borough. This report focuses on service user’s experiences of accessing GP services, from January 2019 to December 2020.

The data presented in this report has been drawn from Healthwatch Ealing’s quarterly Patient Experience Reports that were conducted during this period. Specific data sets from those reports have been analysed to highlight any key trends relating to GP service access and explore how the opinions of Ealing residents have changed and developed over time.

These data sets include the star ratings (1 star – 5 stars), which indicate service user’s overall satisfaction with access to their GP’s services as well as more qualitative data, which provides insight into the sentiment, themes and sub-themes that have been identified in service user feedback.

The information presented in this report reflects the feedback from Q4 2018-19 to Q3 2020-21.  Healthwatch Ealing presents this as information to be considered and utilised to improve service provision and highlight areas of good practice.

The figures in this report are based on the following number of service user reviews collected for GP services, during this period:

  • Q4 2018-19: 475 reviews
  • Q1 2019-20: 412 reviews
  • Q2 2019-20: 425 reviews
  • Q3 2019-20: 551 reviews
  • Q4 2019-20: 303 reviews
  • Q1 2020-21: 106 reviews
  • Q2 2020-21: 300 reviews
  • Q3 2020-21: 328 reviews

The findings are discussed in more detail in the main body of the report, which is complete with key findings and themes, and sub-themes. 

 

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Access to Primary Care Services Report
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If you want any further details regarding this report please contact info@healthwatchealing.org.uk or call 02038860830.

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