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Our team at Healthwatch Ealing conducted an announced Enter and View at Elm Lodge Care Home on the 8th of January 2018 from 10am to 2pm. -
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Our team at Healthwatch Ealing conducted an announced Enter and View at Hanwell House on the 15th of January 2018 from 10am to 2pm. -
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The information presented within this report reflects the individual patient experience of health and social care services, untainted and without agenda to ensure that the genuine observations and commentaries of the community are captured. Healthwatch Ealing presents this as factual information to be considered and utilised to improve service provision and highlight areas of good practice. -
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Our team at Healthwatch Ealing conducted an announced Enter and View at Sycamore Lodge on the 30th of January 2018 from 10am to 2pm.
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Our team at Healthwatch Ealing conducted an announced Enter and View at Chaston House Care Home on the 8th of February 2018 from 10am to 2pm. -
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Our team at Healthwatch Ealing conducted an announced Enter and View at Downhurst Residential Care Home on the 23rd of February 2018 from 10am to 2pm. -
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This report presents the findings of a research project conducted by Healthwatch Ealing (HWE) between November 2017 and January 2018. The aim of the research project was to understand service user knowledge of feedback and complaints procedures at community health services (CHS) in Ealing, and their experiences of the selected CHS. -
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Our team at Healthwatch Ealing conducted an announced Enter and View at Acton Care Centre on the 9th of March 2018 from 10am to 2pm. -
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This Privacy Statement sets our data processing practices carried. We retain and use personal data (information that relates to and identifies living people) to help us carry out our role as the independent champion for people who use health and social care services. -
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Find out about our role, our plans and our people.
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The information presented within this report reflects the individual patient experience of health and social care services, untainted and without agenda to ensure that the genuine observations and commentaries of the community are captured. Healthwatch Ealing presents this as factual information to be considered and utilised to improve service provision and highlight areas of good practice. -
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Find out how we can help you access the support you need to live well. -
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Do you want to help make a difference to health and social care? Whether you would like to volunteer with us, work in partnership, or share your views, we'd love to hear from you. -
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Volunteers play a vital role in helping people have their say on health and social care. Volunteering with Healthwatch can help you develop skills, gain experience and make a difference to your community. -
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Take a look at our practical resources to help you make a complaint about NHS health and social care services. -
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Our annual report of 2017-18 summarises our patient experience findings, enter and view findings and our plans for the upcoming year 2018-19. -
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Our team at Healthwatch Ealing conducted an announced Enter and View at Ealing Hospital Ward 5S on the 12th of July 2018 from 10am to 2pm.
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Our team at Healthwatch Ealing conducted an announced Enter and View at Collette House on the 12th of July 2018 from 10am to 2pm.
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Our team at Healthwatch Ealing conducted an announced Enter and View at Ealing Hospital Ward 7S on the 12th of July 2018 from 10am to 2pm. -
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The information presented within this report reflects the individual patient experience of health and social care services, untainted and without agenda to ensure that the genuine observations and commentaries of the community are captured. Healthwatch Ealing presents this as factual information to be considered and utilised to improve service provision and highlight areas of good practice. -
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If you can't find the right support, Healthwatch is here for you. In times of worry or stress, we can be there to find you the best place to go for help, whether it's finding an NHS dentist, how to make a complaint or where to go for extra support. Find out more in our video below. -
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We're here to find out matters to you and to help make sure your views shape the support you need. -
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The information presented within this report reflects the individual patient experience of health and social care services, untainted and without agenda to ensure that the genuine observations and commentaries of the community are captured. Healthwatch Ealing presents this as factual information to be considered and utilised to improve service provision and highlight areas of good practice. -
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The NHS has released a Cold Weather Alert: Level 3 – Cold Weather Action
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The NHS is asking patients to seek urgent care if they need it during industrial action this week and continue to attend appointments as planned unless contacted to rearrange.
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Ambulance staff belonging to three unions - GMB, Unison and Unite - are on strike in a dispute over pay. -
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PlusBus for Health is a minibus service for patients to and from GP surgeries. The transport is provided by Ealing Community Transport (ECT), a local charity. -
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The information presented within this report reflects the individual patient experience of London Ambulance services, untainted and without agenda to ensure that the genuine observations and commentaries of the community are captured. Healthwatch Ealing presents this as factual information to be considered and utilised to improve service provision and highlight areas of good practice. -
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The information presented within this report reflects the individual patient experience of online consultations, untainted and without agenda to ensure that the genuine observations and commentaries of the community are captured. Healthwatch Ealing presents this as factual information to be considered and utilised to improve service provision and highlight areas of good practice. -
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Ealing Council, local NHS services and voluntary organisations are working together to develop a Carers Strategy. To help us do this we would like to hear your views about support available for Carers. A Carer is anyone who cares unpaid, for a friend or family member who due to illness, disability, a mental health problem or an addiction cannot cope without their support. A joint Carers strategy was developed a few years ago. This set out how we wanted to improve support for Carers. -
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Our team at Healthwatch Ealing conducted Enter and View visits in September 2022 at:
- Sycamore Lodge
- Chestnut Lodge
- Elm House
- Martin House
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The information presented within this report reflects the individual patient experience of health and social care services, untainted and without agenda to ensure that the genuine observations and commentaries of the community are captured. Healthwatch Ealing presents this as factual information to be considered and utilised to improve service provision and highlight areas of good practice. -
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Our team at Healthwatch Ealing conducted a Enter and View visit in March 2023 at:
- The Grange Care Centre
Enter and View is a statutory power of every local Healthwatch organisation. Local Healthwatch Enter and View Authorised Representatives (AR) carry out visits to a range of health and social care services to find out how they are being run and make recommendations where there are areas for improvement. The Health and Social Care
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In September 2022, Healthwatch Ealing launched a new
project looking at mental health among staff and residents in
care homes.
By talking directly to stakeholders Healthwatch hoped to gain
an understanding of the dynamics at play in the environment.
Our intention was to understand the pressures of care home
living and working, identify best practice and to enlist the aid
of our partners to improve conditions for all involved.
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The forensic inpatient wards at West London NHS Trust have retained their 'Outstanding' overall rating following an inspection from the Care Quality Commission (CQC).
On Friday May 19th 2023, the CQC published its report on a recent inspection of the forensic inpatient/ secure wards at West London NHS Trust. The visit happened in February this year and focused on the women's forensic service at the Orchard Unit located in Southall. -
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On May 18th the new Health and Wellbeing strategy was adopted by Ealing’s cabinet members. The new strategy focuses on reducing inequalities by addressing the building blocks of health and wellbeing – working closely with residents and other local organisations. -
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Would you like to be involved in the ongoing development of a new orthopaedic centre at Central Middlesex Hospital (CMH) which will carry out up to 4,000 operations a year for patients living across north west London? -
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Volunteers from the Diabetes UK’s South East Coast and London Team are running an online Peer Support group for people living with type 2 diabetes. The Online Peer Support Programme is about bringing people with diabetes together to share experiences of living with the condition and to get practical tips from others about how to live well. -
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From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner is changing.
By primary care services we mean GPs, dentists, opticians or pharmacy services.
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Health issues related to the current warm weather are causing our A&Es to be busier than usual, with waits of up to 11 hours in A&Es at the moment.