Enter and View - Acton Care Centre

Healthwatch Enter and Views are arranged to find out how health and social care services are being run, and make recommendations where there are areas for improvement.

Key Information

• Residents told us they enjoy living at this nursing home because they feel the staff are friendly and respectful towards them.
• The home appears dedicated to the training and development of staff, which impressed the Healthwatch Ealing Enter and View Authorised Representatives. We felt that continuous learning is key to maintaining the safety and care of residents to a high standard and were happy to see that this is a priority at the home.
• Staff enjoyed working at Acton Care Centre as they received adequate support and help from the management which gave them confidence and encouragement throughout their work.

Key Recommendations

• Develop methods for residents to input more effectively into the home. While we were informed that resident feedback is gathered regularly, we were not told of methods through which residents could input into their care at the home. We would recommend that resident meetings are not solely focused on feedback around what is currently going on at the home, but also allow residents to give ideas and be a part of the development process.
• Explain information more clearly to residents during the move-in process. Residents felt that they had not received enough information about the home or that the information had not been made clear enough to them prior to moving in. A clearer information process would make it easier for residents to settle in to the home and reduce any issues residents may face.