Enter and View - Elm Lodge Care Home

Healthwatch Enter and Views are arranged to find out how health and social care services are being run, and make recommendations where there are areas for improvement.

Key Information

• Staff commented that they receive adequate support from management, and residents felt that staff are friendly and pleasant.
• We were made aware that staff members have very positive relationships with residents, making residents feel comfortable, safe and well looked after in the home.
• Based on the observations and the talks with staff and residents, we would conclude that Elm Lodge meets Healthwatch England’s quality indicators of a good care home.

Key Recommendations

• All information displayed in the reception area should be checked at regular intervals to ensure it is up to date. 

• A ‘protected drinks time’ where all residents are offered a varied menu of hot
  and cold drinks should be implemented. The iHydrate report showed that the introduction of a protected drinks time increased the amount of drinks per resident, the percentage of residents getting drinks and the amount of fluid
  consumed per resident. This would reduce residents’ risk of dehydration which is linked to urinary tract infections, falls, and unnecessary hospital admissions.