Enter and View - Chaston House Care Home

Healthwatch Enter and Views are arranged to find out how health and social care services are being run, and make recommendations where there are areas for improvement.

Key Information

• Based on our visit we would conclude that Chaston House meets Healthwatch England’s quality indicators of a good care home. 
• We received good feedback from a resident about the food at the home. However, as this resident stated that the food available was food they were used to eating. We would have liked to have spoken to residents from other cultural backgrounds to understand their experience of the food on offer at the home, and how well the home approached their cultural preferences.
• All staff had undertaken the necessary training and were aware of the safeguarding procedures at the home.

Key Recommendations

• Review displaying the activity schedule in the home. Displaying the activity schedule in prominent areas e.g. the lounge, hallways will make residents aware of upcoming activities. Information is currently solely displayed in the sitting area outside the kitchen and the entrance hallway which did appear to be heavily trafficked by residents. In addition, the activity schedule was not observed to be displayed at any point in the home.
• Review displaying the menu in the home. Similarly to the above
  recommendation, the menu did not appear to be displayed in the home. Displaying the menu in prominent areas would make residents aware of the upcoming meals.