Enter and View - Sycamore Lodge Care Home

Healthwatch Enter and Views are arranged to find out how health and social care services are being run, and make recommendations where there are areas for improvement.

Key Information

• The residents were happy and enjoyed staying at the home and appreciated the care they received from the home.
• The relationship between the residents and staffs was clearly visible from the attention and respect they received from the staff.
• Based on our visit, we would conclude that Sycamore Lodge meets Healthwatch England’s quality indicators of a good care home.

Key Recommendations

• A ‘protected drinks time’ where all residents are offered a varied menu of hot and cold drinks should be implemented. The iHydrate report showed that the introduction of a protected drinks time increased the amount of drinks per resident, the percentage of residents getting drinks and the amount of fluid
  consumed per resident. This would reduce residents’ risk of dehydration which is linked to urinary tract infections, falls, and unnecessary hospital admissions.
• There was a discrepancy between what we were told by staff and management about the induction process. We recommend that all discrepancies regarding training and induction are clarified by management to keep all staff up to date.
• Make all residents aware of the food meetings and that they are all welcome to attend and give feedback and input into the menu development.