Enter and View - Downhurst Residential Care Home

Healthwatch Enter and Views are arranged to find out how health and social care services are being run, and make recommendations where there are areas for improvement.

Key Information

• Staff commented that they enjoyed working in Downhurst residential and received adequate support room management, and residents had a good rapport with staff members.
• Residents have told us that they had good relationships with staff members and felt comfortable around staff members. Residents told us that the staff were polite and respectful at all times.
• Based on our visit, we would conclude that Downhurst Residential meets Healthwatch England’s quality indicators of a good care home.

Key Recommendations

• Residents should be made more aware of their choices around food and their ability to request food outside of set mealtimes when necessary.
• Review the information given to residents during the move-in period. Residents will find it easier to settle in to the home and become comfortable if they are given adequate information prior to moving in.