Healthwatch Ealing Patient Experience Report Q3 2022-23

Report - 11 May 2023

The information presented within this report reflects the individual patient experience of health and social care services, untainted and without agenda to ensure that the genuine observations and commentaries of the community are captured. Healthwatch Ealing presents this as factual information to be considered and utilised to improve service provision and highlight areas of good practice.

One of our main roles is to gather patient views and experiences from residents. Without knowing what you think of health and social care services we cannot speak up for you! Our online feedback centre allows people to tell us about their experiences of care in our borough. Whilst people can visit our website and provide this feedback independently, our system is backed up by a Patient Experience Officer.

Our Patient Experience Officer and team of volunteers work out in the community everyday, talking to patients and their relatives about experiences of care. This data is input into our feedback centre and reported on quarterly. Having people out in the community everyday helps us understand which services are working well and where improvements are needed. We identify services to watch and themes and trends. This then helps us to work with Ealing Clinical Commissioning Group (CCG) and Ealing Council in order to share and celebrate good practice, and focus on where improvements are needed.

Key Information

In this quarter, covering October - December 2022, 1'015 patient experiences were collected. Of these, 717 positive reviews, 81 neutral reviews, and 217 negative reviews were received this quarter.

Themes 

Negative reviews:

  • Patients experience booking appointments, especially through the phone.
  • The availability of appointments for patients.
  • Shortage of Staff in GP surgeries 

Positive reviews:

  • The attitudes of the staff patients interact with at health services.
  • The support and care patients received from the health professionals.
  • Medication/Prescription management from Pharmacies patients use

Report Download

If you need this document in an alternative format please contact info@healthwatchealing.org.uk or call 0203 8860 830.

File download
Download (PDF 1.92 MB)

Visit our feedback centre to have your say.

Share Your Views.

You might also be interested in

Patient Experience Online Consultations

The information presented within this report reflects the individual patient experience of online consultations, untainted and without agenda to ensure that the genuine observations and commentaries of the community are captured. Healthwatch Ealing presents this as factual information to be considered and utilised to improve service provision and highlight areas of good practice.
Find out more

Patient Experience - London Ambulance Service

The information presented within this report reflects the individual patient experience of London Ambulance services, untainted and without agenda to ensure that the genuine observations and commentaries of the community are captured. Healthwatch Ealing presents this as factual information to be considered and utilised to improve service provision and highlight areas of good practice.
Find out more