News and reports

Our annual report of 2022-23 summarises our patient experience findings, enter and view findings and our plans for the upcoming year 2023-24.

Health issues related to the current warm weather are causing our A&Es to be busier than usual, with waits of up to 11 hours in A&Es at the moment.

From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner is changing.
By primary care services we mean GPs, dentists, opticians or pharmacy services.

Volunteers from the Diabetes UK’s South East Coast and London Team are running an online Peer Support group for people living with type 2 diabetes. The Online Peer Support Programme is about bringing people with diabetes together to share experiences of living with the condition and to get practical tips from others about how to live well.

Would you like to be involved in the ongoing development of a new orthopaedic centre at Central Middlesex Hospital (CMH) which will carry out up to 4,000 operations a year for patients living across north west London?

On May 18th the new Health and Wellbeing strategy was adopted by Ealing’s cabinet members. The new strategy focuses on reducing inequalities by addressing the building blocks of health and wellbeing – working closely with residents and other local organisations.

The forensic inpatient wards at West London NHS Trust have retained their 'Outstanding' overall rating following an inspection from the Care Quality Commission (CQC).
On Friday May 19th 2023, the CQC published its report on a recent inspection of the forensic inpatient/ secure wards at West London NHS Trust. The visit happened in February this year and focused on the women's forensic service at the Orchard Unit located in Southall.

In September 2022, Healthwatch Ealing launched a new
project looking at mental health among staff and residents in
care homes.

By talking directly to stakeholders Healthwatch hoped to gain
an understanding of the dynamics at play in the environment.
Our intention was to understand the pressures of care home
living and working, identify best practice and to enlist the aid
of our partners to improve conditions for all involved.

Our team at Healthwatch Ealing conducted a Enter and View visit in March 2023 at:

- The Grange Care Centre

Enter and View is a statutory power of every local Healthwatch organisation. Local Healthwatch Enter and View Authorised Representatives (AR) carry out visits to a range of health and social care services to find out how they are being run and make recommendations where there are areas for improvement. The Health and Social Care

The information presented within this report reflects the individual patient experience of health and social care services, untainted and without agenda to ensure that the genuine observations and commentaries of the community are captured. Healthwatch Ealing presents this as factual information to be considered and utilised to improve service provision and highlight areas of good practice.

Our team at Healthwatch Ealing conducted Enter and View visits in September 2022 at:

- Sycamore Lodge
- Chestnut Lodge
- Elm House
- Martin House

Ealing Council, local NHS services and voluntary organisations are working together to develop a Carers Strategy. To help us do this we would like to hear your views about support available for Carers. A Carer is anyone who cares unpaid, for a friend or family member who due to illness, disability, a mental health problem or an addiction cannot cope without their support. A joint Carers strategy was developed a few years ago. This set out how we wanted to improve support for Carers.