Black, Asian, and Minority Ethnic GP Patient Experience Report
Key Findings of the Report Include:
Overall
• 60% of respondents are complimentary about the GP service experience as a whole. Pakistani and Bangladeshi respondents are significantly least satisfied with the service overall.
Access
• Just under half of respondents (49%) have secured their GP appointments with ease, while a sizeable minority (28%) have experienced difficulty. Bangladeshi and Pakistani respondents are most likely to have experienced difficulty, in getting appointments.
• A broad majority (73%) feel that ethnicity, skin colour, or language do not negatively affect access. Black respondents are by far – most likely to consider ethnicity a barrier to NHS access.
• A lack of translation can inconvenience family members and delay access.
Quality
• A broad majority (70%) are satisfied with quality. Pakistani respondents are notably least satisfied with the quality of care received.
Treatment
• Almost three quarters of respondents (72%) are satisfied with treatment explanation received. Pakistani, Bangladeshi and Black respondents are least satisfied.
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