Enter and View - Featherstone Road Health Centre

Healthwatch Enter and Views are arranged to find out how health and social care services are being run, and make recommendations where there are areas for improvement.

Key Information

• Overall, Enter & View Authorised Representatives concluded that the service is well-run. The consultation room is clean, with suitable facilities and the service is run by knowledgeable, experienced, engaging and friendly staff.
• Regular staff meetings are in place and provide opportunities for staff feedback and problem solving.
• The new provider of Community Health Service appears to be communicating well with Bladder and Bowel staff, providing support and addressing areas of concern that are raised.

Key Recommendations

• Test accessibility with patient groups and report recommendations to building owner.
• Review appointment letters and patient communication to ensure clear guidance and instructions regarding building and service location/features and where to go on arrival.
• Less mobile patients were observed having difficulty negotiating the corridor within the Health Centre.