Healthwatch Ealing October to December Engagement Report 2019

This quarter Healthwatch Ealing focused on Social Care, to help bolster our understanding of patient experiences beyond just the clinical, and of those who have specific needs. This was achieved by attempting to build relationships with community groups in Ealing that focused on older people, carers, disabilities, and others.

It should be noted that due to the nature of this engagement work, most people tend to express concerns more than they mention examples of good practice. Therefore, for a balanced view of patient views, this report should be read alongside Healthwatch Ealing’s Patient Experience reports. This engagement report is also a way to channel concerns into helping to find solutions, finding out what service users would like and where they think improvements need to be made.

Healthwatch Ealing has been to 17 engagement meetings and events this quarter, meeting our target of 13-18 engagement events per quarter. The meetings this quarter were introductory, catch-up, planning and feedback meetings with community services and London North West London NHS Trust. We attended community groups, including Cowgate Day Centre (learning disabilities), Michael Flanders Day Centre (Dementia), Home Instead (Older people), Ealing Parent and Carer Forum and others. We express our thanks to all those visited for helping to provide information and insights.

The findings are discussed in more detail in the main body of the report, which is complete with recommendations, areas of good practice, and next steps.