News and reports

From October 2021, Healthwatch Ealing’s outreach and engagement work was focused on hearing from BAME residents to understand their experience of accessing health and social care services during the pandemic and their opinions on how any issues or challenges faced could be addressed in collaboration with health and social care and the local voluntary sector organisations.

The information presented within this report reflects the individual patient experience of health and social care services, untainted and without agenda to ensure that the genuine observations and commentaries of the community are captured. Healthwatch Ealing presents this as factual information to be considered and utilised to improve service provision and highlight areas of good practice.

Historically, Housebound individuals have rarely been engaged with by statutory and community organisations and, therefore, their experiences and opinions of the care that they receive are seldom heard. As a result of this lack of engagement and representation, there is a national concern that not enough is known about the quality of home care service delivery. To address these concerns at a local level, Healthwatch Ealing sought to hear from Ealing residents who are housebound.

The information presented within this report reflects the individual patient experience of health and social care services, untainted and without agenda to ensure that the genuine observations and commentaries of the community are captured. Healthwatch Ealing presents this as factual information to be considered and utilised to improve service provision and highlight areas of good practice.

This Black, Asian and Minority Ethnicities (BAME) Report for Healthwatch covers hospitals in six London boroughs for the period April 2020 – March 2021. Using reviews from our Diversity Monitoring Form and Patient Experience Data Collection Programme, we have analysed the data to help us understand the hospital experiences of patients from different ethnic backgrounds.

From July 2021, Healthwatch Ealing partnered with Ealing Council to identify how adult residents living with disabilities and their unpaid family carers have been affected by the pandemic, including their experiences of the Health and Social Care system.

Healthwatch Ealing and Healthwatch Hounslow have, along with a number of other Healthwatchs across England, been asked by Healthwatch England and the NHS England Improvement Team to participate in a project aimed at developing and testing a qualitative methodology to assess how well local health and care providers are delivering joined up care to individuals.

The information presented within this report reflects the individual patient experience of health and social care services, untainted and without agenda to ensure that the genuine observations and commentaries of the community are captured. Healthwatch Ealing presents this as factual information to be considered and utilised to improve service provision and highlight areas of good practice.

This engagement report is also a way to channel patient concerns into helping to find solutions, finding out what service users would like and where they think improvements need to be made. This Engagement Report covers both Quarter 4 January - March 2020/21 and Quarter 1 April - June 2021/22.

The information presented within this report reflects the individual patient experience of health and social care services, untainted and without agenda to ensure that the genuine observations and commentaries of the community are captured. Healthwatch Ealing presents this as factual information to be considered and utilised to improve service provision and highlight areas of good practice.

Our team at Healthwatch Ealing conducted an announced Enter and View at Collette House on the 14th of July 2021 from 10am to 2pm.

Our annual report of 2020-21 summarises our patient experience findings, enter and view findings and our plans for the upcoming year 2021-22.