Enter and View - Collette House

Healthwatch Enter and Views are arranged to find out how health and social care services are being run, and make recommendations where there are areas for improvement.

Key Information

• Collette House is a clean, well-maintained and welcoming environment
• Staff are aware of the operational procedures that should be followed in the event of a fire,
  a safeguarding concern and complaints/feedback from residents or their family members.
• Residents felt happy with their living situation indicating that they felt happy, safe and that
  there was ample opportunity to get involved with activities at Collette House.
• Enter and View representatives were impressed with how highly staff spoke about the
  new management.

Key Recommendations

• Ensuring that Collette House has been allocated the required amount of PPE by London Cyrenians, in case a similar lockdown scenario happens again.
• It is recommended that Collette House continue with appropriate fire procedures and
  ensure that the residence stays up to date with the latest fire safety guidelines.
• To ensure that staff wellbeing remains a priority and that staff do not feel overwhelmed, management to review break allocations and consider the use of an additional shorter break in specific circumstances. This could help to prevent staff from feeling overwhelmed or simply benefit their productivity for the rest of their shift.