Annual Report 2023-24

Highlights from 2023-24

• 5.580 people shared their experiences of health and social care services with
  us, helping to raise awareness of issues and improve care.
• 212 people came to us for clear advice and information about topics such as
  mental health and the cost of living crisis
• We published 17 reports
  about the improvements people would like to see to health and social care services.
• We presented 9 Enter & View Reports
  which recommended improvements to care homes and to the new Community Diagnostic Centre at Ealing Hospital. 
• We’re lucky to have 39 outstanding volunteers
• We’re funded by our local authority. In 2022-23 we received: £120,000. 
• We also currently employ 4 staff who help us carry out this work.

Patient Experience Findings

• We talked to 5,016 people
• We conducted 226 GP visits
• We published 4 health experience reports

Enter and View Findings

• We conducted 9 Enter and Views activities during the 23-24 financial year.
• We focused our attention towards care homes and nursing homes Reports produced, identified areas of improvements and provided recommendations for how to achieve those goals.
  • There were no issues or recommendations escalated by our Healthwatch to Healthwatch England Committee; so no resulting special reviews or investigations.

Our priorities for next year

• Help to identify and tackle health inequalities.
• Improve Mental Health Hostel standards across the borough. 
• Raise awareness of and improve access for those experiencing homelessness.