Annual Report 2019-20

Highlights from 2019-20

• 67 volunteers helping to carry out our work. In total, they gave up 3089 hours or 129 days.
• We employed 5 staff equivalent to 3 FTEs.
• We received £140,000 in funding from our local authority in 2019-20.
• 3,922 people shared their health and social care story with us.
• 52 people contacted Healthwatch Ealing by telephone or email, seeking advice, information or support.
• 64 engagement events were attended across all areas of the community. We also
  grew our Twitter following by 32% and increased the number of subscribers to our newsletter by 52%.
• 12 reports were published about the improvements people would like to see with their health and social care and from these, we made 29 recommendations for improvement.

Patient Experience Findings

• In November 2019, as part of our efforts
  to engage with additional services, we
  began visiting the Urgent Care Centre at
  Ealing Hospital on a regular basis to
  gather patient feedback.
• By the end of the reporting year, feedback
  had been obtained from 100 patients, with
  Treatment & Care being commented upon
  most positively and Access to Services
  most negatively.

Enter and View Findings

• Six visits were made to four sites to assess
  different services allowing us to produce a
  series of reports. These highlighted best
  practice, but also raised concerns about:
  • Insufficient staffing levels at one service,
    impacting on the level of care offered.
  • Limited space at some sites to deliver
    services.
  • Service users being informed how they
    make suggestions about or provide
    feedback on a service.
  • Accessibility at one site for less mobile
    service users.

Our plans for next year

• At the time of writing, the Covid-19
  pandemic continues to impact on our
  community and therefore, we anticipate
  that our priorities for 2020/2021 will be
  shaped by this:
  • Assessing the impact of Covid-19 on the
    resilience of our diverse communities and on the services they rely on for support across health and social care.
  • Ascertaining the more prevalent
    secondary effects of Covid-19 and their
    impact on our community, such as social
    isolation and mental health.
  • Reviewing mental health and wellbeing
    across communities adversely affected by Covid-19.