Annual Report 2018-19

Highlights from 2018-19

• 4,900 comments on health and social care services shared with us.

• We had 57 volunteers helping to carry out our work this year. In total, they gave up 1603 hours or 229 days!

• 68 people accessed Healthwatch advice
  and information through contacting the office.

• We visited over 100 services, 73 community events and worked with 30 community and voluntary sector groups to understand people’s experiences of care.

• 17 Enter & View visits were made to hospital wards and Care Homes. 62 recommendations were made for improvements.

• We posted 26 tweets, published 5 Newsletters and posted 48 news items on our website sharing local health and social care news for Ealing residents.

Enter and View Findings

• In February 2019, Healthwatch Ealing carried out three unannounced Enter & View visits to Care Homes in the borough.

• Authorised Representatives were warmly
  received by all homes, and we were very
  pleased to find that 17% of recommendations had been reviewed and partially addressed, and 58% had been addressed fully!

Our plans for next year

• Developing our engagement programme with focuses on social care; children, young people and families; Southall residents; mental health service users.
• Reaching out to people who are unable to
  leave the house to find out about their
  experiences of health and care services.
• Working with commissioning and provider
  partners to realise improvements based on
  the reoccurring themes and trends found in
  our Quarterly Patient Experience Reports.
• Gathering feedback on experiences of Social Care assessments or reviews
• Supporting Ealing Hospital’s improvement
  journey.